Six services, one accountable partner
Managed Services
IT EASY provide Managed Services that enables an organisation to focus on their business; letting us worry about the management of Information and Communication Technologies.
Service 01 · 24x7x365
Service Desk
A single point of contact for end-users to call on for all levels of IT Support.
Onshore Capability
Our Service Desk is 100% based in Australia... No off-shore call centres.
- Always Available
- The Service Desk is open 24x7x365.
- First Call Resolution
- We aim to minimise escalations by attempting to fix issues on the first contact with the Service Desk.
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All IT Support
Incidents, Service Requests, issues, general IT questions... The Service Desk is there for them all.
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Ticket Management
Using a leading ITSM toolset, we log every contact made.
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Process Based
The Service desk works from well-documented processes and procedures, but they don't just follow a script! Our analysts are trained to think outside the box.
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Knowledge Driven
Having a well-documented environment is key to providing good service and our team specialises in producing best practice knowledge articles to assist in the support activities.
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3rd Party Management
Where we need to escalate to third parties, we manage and track the ticket throughout the support process.
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ITIL Aligned
All of our services are based on the industry best practice ITIL methodology.
Service 02 · Onsite
End User Compute Support
Onsite technical resources to provide end-users with deskside support for all device technologies.
Need help supporting your end-users with their IT? Not only does IT EASY provide a complete Service Desk Service, we can assist with onsite support. We can provide:
- Permanent on-site resources
- Ad-hoc site visits
- Regular site visits (weekly/monthly etc.)
- Level 1, Level 2 and Level 3 onsite technicians
- Contracted fixed fee or time and materials
We even have a variety of pre-paid Service Vouchers to allow you to buy blocks of resources upfront with an on-site SLA in place.
Service 03 · Purchase to disposal
SOE Management and EUC Lifecycle Support
Standardisation of device configurations. Automatic deployment of applications, patches and updates. Full remote device management. Purchase to Disposal support.
Keeping your desktop fleet patched, up to date with virus signatures, running the latest software and performing optimally can be a real headache. At IT EASY, we can manage it for you. Using advanced tools and specially trained technical teams, we can cut the time you spend managing PC's, Laptops, Notebooks and other EUC Devices.
And we can also manage the complete life-cycle, helping you procure the right devices and then installing, configuring and maintaining the device throughout its life. And when it's time for a new one, we can manage that too, with a complete disposal service available.
Procure
Helping you procure the right devices.
Configure
Standardisation of device configurations, installed and configured.
Patch
Automatic deployment of applications, patches and updates.
Manage
Full remote device management throughout the life of the device.
Dispose
A complete disposal service when it is time for a new one.
Service 04 · Monitored
Data Centre
Remote support, management and monitoring of the Data Centre infrastructure. Servers, Storage, Network and Security - in the Cloud or on-premise.
Managing the Data Centre takes skill and experience. Be it network management, server management or just simple systems administration, IT EASY can take the hassle out of finding the right resources to perform the job!
Our technical team has the capability to manage the infrastructure in your Data Centre. With certified staff across a range of technologies, and using our advanced monitoring and management platform, we can improve your system availability and compliance in no time. Using threshold-based monitoring, we often detect issues within your infrastructure before they have an impact on end-users. In fact, we'll be working on resolving Incidents in your environment even while you're asleep.
Technology is changing so quickly, that it's becoming difficult for most organisations to keep up. That's why you need the team at IT EASY!
We support
Service 05 · IaaS · BaaS · STaaS
Cloud Services
All things as a Service: Infrastructure, Compute, Storage, Software and Related Services. IT EASY Cloud or Partner Cloud.
As a pioneer in the delivery of cloud services, our experience speaks for itself. IT EASY provides a range of cloud based services including:
IaaS
Infrastructure as a Service
BaaS
Backup as a Service
STaaS
Storage as a Service
Bare metal
Bare Metal Servers
Co-lo
Co-Location
Partnerships: We work with IBM Cloud, Equinix, Microsoft, Digital Sense and more, allowing us to provide heterogeneous solutions to meet individual customer requirements and business outcomes.
Service 06 · ITIL aligned
Service Management
Tying it all together is a Service Management methodology and governance framework to ensure IT EASY provides amazing customer experiences.
End-to-End Service Delivery
IT EASY provide complete end-to-end Service Delivery Management and Governance for the entire services offering. It's all a part of our service management philosophy. We take full ownership of the delivery of services regardless of who is delivering them - it might be us or a third party.
Outcome-Based Methodology
IT EASY has developed an outcome-based Managed Service methodology. We reflect business outcomes within the scope and the subsequent Service Levels. A key measure is Customer Satisfaction, and this is used to benchmark the performance of the Managed Service.
Performance Management
A Service Delivery Manager will ensure Performance Management Reviews and Meetings are held regularly so that we will have the opportunity to present reports and discuss things like new initiatives and service improvement items. The experience that IT EASY gains from working with multiple customers is a benefit to all.
Continuous Improvement
Service Improvement is a BIG factor in our Service Management methodology. The Services we provide are continually assessed in a Service Improvement framework. Our focus is to constantly improve what we do and look for better ways to deliver the service and pass on cost-savings to our customers.
ITIL-Aligned Methodology - Our support teams have complete understanding of ITIL Foundations
Next step
Ready to Transform Your IT Operations?
Get in touch with our team to discuss how our managed services can benefit your organisation.